We do not have a minimum order as we appreciate all orders equally. Tax will be charged to all Arizona orders unless a current State of Arizona Resale Tax ID Number is furnished and we have a copy of your Certificate in our files. In order for you to place orders as Tax Exempt, you must first Register as a customer in our cart area, then fax or mail us a copy of your current State of Arizona Resale License. After we have received a copy of your current State of Arizona Resale License, we will automate your account to be Tax Exempt. We will not reverse any tax applied to orders before we receive the required information listed above.

Due to numerous cancellations and/or order changes at the last minute....We are now invoking an Order Cancellation/Change Policy as follows. Any order that is Cancelled/Changed within one (1) hour of Order Date/Time will be free of any Payment Processing Cancellation Fee and/or Cancellation/Restocking Fee. Any order Cancelled/Changed after the one (1) hour timeframe will be assessed a Payment Processing Cancellation Fee of 5% of the total of your order. Additionally, if your order has entered the Packing/Shipping Phase, you will be assessed a Cancellation/Restocking Fee of $10 or 20% (as well as the Payment Processing Cancellation Fee), whichever is greater. Please make sure of what you are ordering as it very time-consuming to track/unpack an order after entering the Packing/Shipping Phase.

We offer several options for shipping...Including International and Local Pick-Up. International orders (excluding orders with Fragrance, Essential Oils and/or Wood Molds/Cutter) will have their shipping quoted in the cart. International orders including the above mentioned non-shippable items will not be allowed to proceed to Check-Out. You will have to delete the non-shippable items in order to continue with the Check-Out process.

NOTE: You are welcome to have your orders of Fragrance and/or Essential Oils shipped to a Freight Forwarder of your choice from our location.

When choosing a shipping method offered by Fed Ex, please make sure you choose the appropriate method as to not incur additional fees. Fed Ex Ground is for Commercial Address Locations only and we must have the name of the business and its business phone number for that shipping location. If your order is being shipped to your Residence or your Home-Based business in your Residence, you MUST choose Fed Ex Ground-Home Delivery. If you choose the Commercial option of Fed Ex Ground and you are actually shipping to a Residential Address, you will be charged a fee of $10…No Exceptions.

This Transit Map will show the estimated transit time for Fed Ex Ground and Fed Ex Ground Home Delivery orders leaving our warehouse in Scottsdale, Arizona according to Fed Ex as of December 2007

Pick-Up orders need to have the specified date and time listed in the Special Instructions Section of the cart. After receipt of your order, we will send you our Pick-Up Meeting Spot location. We meet Customers on Mon/Wed/Fri/Sat mornings at 8am.

NOTE: Please be prompt as we only wait 15 minutes at that location.

USPS orders (Priority Mail and Parcel Post) will always have insurance included....No Exceptions. Soapies Supplies is now Self-Insuring our USPS shipments at the same rate offered by USPS. If the cart over-calculates the shipping charges for Parcel Post or Priority Mail, we will offer a Store Credit only. We will only offer credits on Parcel Post or Priority Mail orders when the credit is over one (1) dollar. If the cart under-calculates your shipping charges for your chosen method (all shipping methods), you will be billed the correct Shipping Charges.

If you fail to choose a shipping method (cart default is Customer Pick-Up) and you are out-of-state, Soapies will automatically choose Fed Ex Ground or Fed Ex Home Delivery for you along with a $1 Shipping Research/Adjustment Fee and bill your account accordingly. Our cart is now integrated with a new shipping module to detect orders with Fragrance and/or Essential Oils. It will only offer you Ground shipping via Fed Ex. We do not offer USPS or International shipping on any order having Fragrance or Essential Oils.

Due to the strict regulations for shipping Fragrance and Essential Oils via Air and the safety of all involved...Soapies will only ship our Fragrance and Essential Oils via Fed Ex Ground/Fed Ex Ground-Home Delivery within the Continental USA and never outside the USA.

Most orders ship within two (2) business days but as our business has grown considerably over the past few months...orders can take between 48 and 72 business hours (we are closed weekends and holidays) to ship after payment has been received. If by chance, we are out of stock on an item(s) we will email or call you immediately to let you know when you may expect your order to ship.

Prices are subject to change without notice…Although we strive to keep our prices as low as possible.

Currently, we are able to accept Visa, Mastercard, American Express, Diner's Club and Discover and Pay-Pal. We do not accept COD orders.

Soapies Supplies will no longer accept Money Orders, Cashier's Checks or Personal Checks (unless local) effective August 1, 2003.

There is a $25 surcharge applicable to any and all first-time Returned Checks. If you issue a check that is returned by the bank, no other checks will be accepted on future orders.

If you have ordered an item that is currently not in stock, you will be notified. We no longer accept backorders unless you are willing to have us hold the entire order until the backordered item arrives. If you cannot wait for the entire order, we will remove the backordered items and adjust the Invoice accordingly. If you paid via PayPal, we will refund via PayPal. If you paid via a Credit Card, we will notify you right away via email and void the CC payment then re-process the CC payment manually. If we do not hear from you before 10pm on the day of the order, we will then issue a Store Credit via a Gift Certificate for the Out-of-Stock item. Always submit your telephone number when placing an order.

All returns must be requested within 4 days from receipt of goods. Unless we are at fault in filling your order, all returned merchandise is subject to a 20% Restocking Fee or $10, whichever is greater. We do not refund shipping costs. All returned merchandise must be in unopened, original packaging and in resalable condition to receive a refund. We do not accept returns on essential oils, fragrance oils or flavor oils, due to the fact that we cannot guarantee purity once those items leave our facility and we cannot resell them to anyone else.

We recommend that you open nyour order as soon as it arrives. If you find a problem with your order, you must contact us within 4 days of receipt of your order so that we can research the problem for you.

If a package is obviously damaged upon arrival, please refuse delivery and notify us immediately. If an order is damaged only internally, please notify us within two (2) days of receipt of order to place a claim. All boxes, packaging materials, and product must remain intact and undisturbed in order to process a claim. There is a very high possibility that the shipping carrier will need to inspect the damaged order.